Mr. Bricolage, a hardware store business case
The management of the Mr. Bricolage store in St Gilles Croix de Vie had been considering ESL technology for a while, and took advantage of the opportunity presented by the relocation of the store to study the solutions available and to make their choice. They opted for SES-imagotag solution because of the user-friendly aspect.
«We monitor our competitors’ prices and, thanks to our electronic labels, we are able to implement an appropriate salesstrategy at all times.»
David Gazeau, manager of Mr. Bricolage St Gilles Croix De Vie (85)
Mr. Bricolage initially set-up objectives in terms of pricing policy. They wanted a way to improve the sales strategy and a better responsiveness to competition.
The store’s two objectives in terms of pricing policy – responsiveness to competition and sales strategy – have been met. In addition, a 5-year return on investment was anticipated originally, based exclusively on the time saved on changing paper labels. As it turns out, the store has also seen a rise in its profits and has thus achieved a 2-year return on investment. As the solution is so user-friendly, store staff has easily taken it into their stride. In fact, the system is intuitive, which has reassured staff and enabled them to focus very quickly and completely on customer service.
We now plan to roll out the solution to the store in l’Ile d’Yeu (85) in France, and the corresponding study is underway.